Refund policy

1. No Returns or Refunds

We do not accept returns or issue refunds under any circumstances. Please make your purchase carefully.

2. Exchange Within 7 Days – Defective Items Only

We offer exchanges within 7 days of receiving the product, but only in cases where the item is defective or damaged.
We do not accept exchanges or returns based on dissatisfaction, change of mind, or the product not meeting personal expectations.

3. Return Shipping Costs

－Customers are responsible for the cost of returning the item for exchange.
－However, we will cover the shipping cost of sending the replacement product back to you.

4. How to Request an Exchange

－To request an exchange, please follow these steps:
－Contact our customer service team within 7 days of receiving your item.
－Securely package the item in its original packaging.
－Return the product following the return instructions provided by our team.

5. Important Notice

Returned items must be:
－Unused
－In their original condition,
－With all tags and labels attached.

We reserve the right to refuse any returns or exchanges if the product does not meet these conditions.

If you received an incorrect or defective item, please contact us via WhatsApp +6018-2453288, Instagram or via email cloufy.clf@gmail.com with photo.

Ensure that you have a clear reason for contacting us by providing a subject (heading) in your email. Any irrelevant or weird subject emails will be ignored, rejected, and be reported as spam.